Run Freaks Returns Policy

Returns

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned including food items and anything that could or has been worn in an unsanitary manner.

To complete your return, we require a receipt or proof of purchase. This can be an email we have sent you or order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable), most notably when there are signs of use. Also any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days of inspection. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you paid by card through our site then normally it arrives at your bank 3-4 days after we process. If you paid by Paypal this normally takes 5-7 days until you see in your bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@runfreaks.com.

Sale or reduced priced items

Sale and reduced price items are also eligible for return in just the same way except the return period is reduced to 60 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@runfreaks.com and send your item to: 27 College Square Stokesley GB TS9 5DN.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 12 Roseberry Court, Stokesley TS( 5QT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.